Categories
deep thoughts hot takes

“Enterprise Grade”

“Enterprise Grade” is just marketing speak for “takes 36 hours of prep and post to execute a five minute change window.”

Categories
deep thoughts

Winning.

Started my day with a list.

Ended my day with everything checked off of the list.

Winning.

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deep thoughts

Listen to Eleanor.

“You must do the thing you think you cannot do.” – Eleanor Roosevelt, 1960

Categories
deep thoughts people process

…on “we are experiencing high call volume…”

If I call your company’s 24 hour support hotline at nine on a random Sunday night and the first thing that comes on the line is your front-end message announcing “unusually high call volume,” what you really are telling me is that you not only don’t care about service you’re giving your customers, but don’t care how routinely overworked your call center staff is as well.

“We are experiencing high call volume” is just like “please listen carefully as our menu options have recently changed” – they are the “under construction” clip art of the 21st century IVR system. Just don’t use it.